Before You Call Us

A little information up front helps us solve your problem faster — often on the first call.

Quick checklist

• [ ] Is the vehicle running? (Live video and tracking need it on.)
• [ ] Have you given it a few minutes to start up and connect?
• [ ] Have you checked the status lights?

Have this ready when you contact us

• Which vehicle — the bus number (or VIN).
• What's wrong — e.g. "camera 3 is black," "bus 1402 isn't showing online," "no record light."
• When it started — today, after a repair, after a battery change, etc.
• What the lights show — a photo of the recorder and router lights is incredibly helpful.

A clear photo of the status lights often tells us the answer before we even arrive.

When you're ready, head to Contact & Support.